Use of Advanced Analytics in Financial Services

Benjamin Moreland
Senior Analyst, Celent

The use of analytics in insurance is becoming more critical for all business segments. Even in a good economy, analytics was used to

JAN 2 2012 9:15 AM ET

Global Financial Giant Uses Online Customer Conversations to Create Business Intelligence

Rebecca MacDonald
Vice President, Marketing, Attensity

Analyzing customer conversations is crucial for any bank that wants a complete and accurate picture of the customer experience.

JAN 2 2012 9:15 AM ET

The Road to a Competitive Differentiator

Arun Katiyar
Content and Communication Consultant

Big Data does many things. It lowers risk, creates new businesses and provides a way to be more responsive to market demands. But could it also drive a number of new questions: Does Big Data force greater transparency?

JAN 2 2012 9:15 AM ET

Taking the Big Leap with Big Data

Prasanna Venkatesan
Practice Director, Ecosystem Business Innovation, HCL Technologies Ltd.

HCL believes that the next few years will see enterprises develop an approach to harnessing the wealth of information related to their business that is flexible, scalable and fast.

JAN 2 2012 9:15 AM ET

Mortgage Analytics for Efficient Servicing

Ramani Balakrishnan
Practice Director, Mortgages and Consumer Lending, HCL Technologies Ltd.

For efficient Mortgage Servicing it is important to identify risk as a continuous process throughout the life cycle of the loan. Analytical tools using behavioral models together with macro and micro economic

JAN 2 2012 9:15 AM ET

Foreword

Data has always been key to decision support in the financial services industry. But for centuries we have[more]

From the Editor’s Desk

Dr. Dean Spitzer, the author of Transforming Performance Measurement, points intrinsic merits of measurement [more]