Customers are using LinkedIn and Facebook – services that are redefining expectations
from online services. Customers don’t want an online brochure anymore for your
online presence. They want access [more]
Leonard Selvaggio
Global Industry Solutions Manager
Cisco
Customer expectations are pushing banks to innovate. Today’s bank customers expect
anytime, anywhere access to their money. They expect banks and their services to be
available across channels and devices. [more]
Ken Martin
Practice Director
Social Intelligence Practice
HCL America, Inc.
Your customers are hanging out on Social Media Sites – and that’s where you need
to hang out. Social Media and Social Software have become the new ways to reach
customers, understand [more]
Rajbir Singh
Customer Centric Transformation Principal
HCL Technologies Ltd
Customer Experience can become the crucial differentiator for financial services that
are almost completely commoditized. Yet resources and investments for customer
experience remain limited. [more]
Amol Shingrupe
Group Manager
Industry Solutions (FS)
HCL Technologies Ltd.
To re-establish trust and build loyalty among customers, the current environment
makes it necessary for the CXOs to act fast for sustenance of businesses as well as to
stay ahead of the competition. [more]
