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A consortium of perspectives
on regulatory compliance, customer experience and mobility.

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Meet the Authors



Tom van der Poel

Director ICT & Operations, AEGON Bank



Rajbir Singh

Customer Centric Transformation Principal


Rajbir Singh is a Customer Centric Transformation Principal at HCL and has helped many insurance, banking, media and telecom companies improve customer experience and CRM capabilities. He has been with HCL for over seven years of which the last five have been in Business Consulting. He has worked with customers in US, UK, India and West Asia.



Arun Katiyar

Content and Communication Consultant


Arun Katiyar is a content and communication consultant with a focus on technology companies. He has over 25 years of cross media experience and is a published author for HarperCollins. Katiyar has presented his thinking and work around urban environments at the Asian headquarters of UN Habitat in Japan.



Amol Shingrupe

Group Manager


Amol Shingrupe is Group Manager, Industry Solutions (BFSI) at HCL Technologies Ltd. He has 10+ years of experience in the area of Customer Experience Management and related areas. He is a member of the AICPCU program


Steve Husk

CEO, FRSGlobal



Cubillas Ding

Research Director


Cubillas Ding is a research director in Celent’s securities and investments practice and is based in the firm’s London office. Mr. Ding’s expertise lies in global financial markets, securities IT strategy, and enterprise risk management. Mr. Ding’s research focuses on market risk, credit risk, operational risk, and regulatory compliance, as well as the latest regulatory developments such as Basel II, Sarbanes- Oxley, Solvency 2, anti-money laundering / know your customer (AML/KYC), and International Accounting Standards legislation and their impact on financial institutions. His recent consulting work involves advising clients on vendor solutions, compliance best practices, and understanding regulatory impact to business models.


Jouk Pleiter

CEO, Backbase

Leonard Selvaggio

Global Industry Solutions Manager, CISCO Systems Inc.



Savi Bhandary
Practice Manager


Savi Bhandary is Practice Manager in the Financial Services business of HCL Technologies. She has over 13 years of experience in the Auditing, Banking and Capital Markets domain. She is a member of the Institute of Chartered Accountants of India (ICAI)



Ramani Balakrishnan
Practice Director

Ramani Balakrishnan is a Practice Director, Banking Solutions, at HCL Technologies. He has 20 years of experience in financial services and the IT industry and has been associated for 14 years with the Consumer Lending and Mortgage Industry. He holds an MBA in Finance from Rutgers University and is a Certified Internal Quality Auditor from TQMI for ISO and CMMi processes. Balakrishnan is a member of the Mortgage Bankers Association (MBA), US.



Ken Martin
Practice Director


Ken Martin is Practice Director, Social Intelligence Practice, HCL America, Inc. He has 20 years of consulting experience to global organizations. He is an innovator in social software, analytics, and multichannel customer experiences. Ken is a regular contributor to KM group’s forums showcasing the use of knowledge analytics, text mining and social networking. He is a winner of the “Innovator of the Year” award from KM World for the design and deployment of a knowledge analytics application.



Hari Narasimhan
Senior Technical Architect


Hari Narasimhan is Senior Technical Architect, BFSI Technology Solutions Group, with HCL. He has 13 years of IT industry experience, 10 years of which has been within the HCL Banking and Financial Practice. He has played various roles within architecture, technology and IT project delivery. Throughout his career, he has been architecting, building and implementing large enterprise systems for the financial industry, covering Retail, Corporate, Capital Markets, Credit Risk Management, Payments and Loan domains.



Ravi Raghavan
Business Manager


Ravi Raghavan is a Business Manager in the banking practice at HCL Technologies. He has over five years of rich experience around financial institutions and related mobile services.

 

 
FROM TEAM COMMUNIQUÉ

Foreword

Data has always been key to decision support in the financial services industry. But for centuries we have[more]

From the Editor’s Desk

Dr. Dean Spitzer, the author of Transforming Performance Measurement, points intrinsic merits of measurement [more]

 
 
HCL ARTICLES
Taking the Big Leap with Big Data

Prasanna Venkatesan
Practice Director
Mortgage Analytics for Efficient Servicing

Ramani Balakrishnan
Practice Director
Gaining from the Stress of Regulations

Savi Bhandary
Practice Manager
Using Compliance to Unleash Innovation

Ramani Balakrishnan
Practice DirectorBanking Solutions
Enabling the Right People to Make the Right Connections at the Right Time via Social Intelligence

Ken Martin
Practice Director
Is Your Mobile Strategy Up to Speed?

Hari Narasimhan
Senior Technical Architect
Mobile Devices Ring in Change

Ravi Raghavan
Business Manager
Putting CEx at the Centre of the Company

Rajbir Singh
Customer Centric Transformation Principal
The Road to Disruptive Innovation for CIO s'

Amol Shingrupe
Group Manager
 
Big Data
The Big Data Analytics Revolution Starts with R
We want to make the financial institution customer’s experience more efficient and more qualitatively positive
Taking Decision Makers Cl oser to Decisions
Building an Analytical Organization
Competitive Advantage Using
Regulatory Compliance
Risk based Compliance Promote A value Based risk Management Culture
Getting Smart about Regulation
Gaining from the Stress of Regulations
Using Compliance to Unleash Innovation


Customer Experience
Management in
Financial Services
Banking customers have changed, have you?
Is Your Bank Ready to Video Enable Your Channels?
Enabling the Right People to Make the Right Connections at the Right Time via Social Intelligence
Putting CEx at the Centre of the Company
The Road to Disruptive Innovation for CIO s’
Mobility
in
Financial Services
The response was overwhelming:
14,000 downloads in the first three weeks
Is Your Mobile Strategy
Up to Speed?
Mobile Devices Ring in Change
Banking on Mobility for SMES
Communiqué
About Communiqué
Contact Us
Team Communiqué  
Meet the Authors
Legal disclaimer
References