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Is your current IT application services contract slowing you down?

ALT ASM™ is HCL’s alternative view on managing applications. The objective of HCL’s ALT ASM™ is to deliver an application environment that is as hassle free as SaaS.

Over time, an application environment loses its agility due to the frequent changes. In addition, majority of the resources are used for dealing with incident and non-value-adding service requests. This can cut into a company’s budget for change-the-business initiatives. As part of HCL’s Lean ASM methodology, we focus on ruthlessly cutting waste for a triple benefit that:

  1. Unlocks capital which can be used for activities that impact business
  2. Improves IT agility to stay flexible for business demands
  3. Frees up human resources, trained on your application environment, from non-value-adding activities for CTB activities

In incident management, we first analyze the application environment and then decide on the below mentioned steps for significant reduction in number of tickets:

Incident Management

In service request management, we follow a similar process of first managing the high demand for services and then planning the resources according to the priorities. We use automation to reduce the load on the application environment. To increase IT agility, we bring in best practices from AD into small changes emerging out of service requests.

Service Managemnt

 

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In HCL, we found an IT Infrastructure vendor that could support this strategic transformation as well as provide a cost effective solution. As an added benefit, this initiative enables us to free up permanent staff time to work on strategic, value-added projects.

Larry Pickett,
vice president and CIO
at Purdue Pharma

 

HCL ranked as a market leader for Enterprise Mobility and Cloud Services

- Global Service Provider Report 2012,
Zinnov

 

In my career of 17 years working at Merck I have worked with several different contractors and consulting agencies. The thing that I find really unique with HCL compared to any of the other relationships is their focus on partnerships

Director, Global Technology Services - Merck & Co. Inc.

 

HCL positioned as a Leader in the IDC Marketscape: Worldwide Life Science Drug Safety Services 2013 Vendor Assessment, February 2013

- IDC

 

HCL Technologies Named Outsourcing Service Provider of the Year 2012

- National Outsourcing Association (NOA)

 

They came to the table to create a partnership and not just as a vendor. Their technical expertise and the deep knowledge in the Life Sciences area was important for us. We were looking for a supplier who could scale up to our need and HCL has that capacity

Director,
Operations Management – Merck & Co. Inc.

 

"While providing services to life science companies of all types, HCL is heavily focused on its drug safety services work with the top tier of pharma, biotech, and medical device companies located in the United States and Western Europe"

- IDC

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