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Is your current IT application services contract slowing you down?
ALT ASM™ is HCL’s alternative view on managing applications. The objective of HCL’s ALT ASM™ is to deliver an application environment that is as hassle free as SaaS.
Over time, an application environment loses its agility due to the frequent changes. In addition, majority of the resources are used for dealing with incident and non-value-adding service requests. This can cut into a company’s budget for change-the-business initiatives. As part of HCL’s Lean ASM methodology, we focus on ruthlessly cutting waste for a triple benefit that:
In incident management, we first analyze the application environment and then decide on the below mentioned steps for significant reduction in number of tickets:
In service request management, we follow a similar process of first managing the high demand for services and then planning the resources according to the priorities. We use automation to reduce the load on the application environment. To increase IT agility, we bring in best practices from AD into small changes emerging out of service requests.
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